If you receive damaged or incorrect products, you may be eligible for a refund or replacement. To request a refund or replacement, you must contact customer service within 14 days of receiving your order. You may be required to provide photographic evidence of the damage or incorrect item.
If your refund is late or missing, first check your bank account again to confirm. If you still have not received it, contact our customer care department via our contact us page. Keep in mind, it may take some time before your refund is officially posted or received.